Knowledge Management online training

Knowledge Management

This Knowledge Management (KM) online training course is specifically designed for key personnel in NGOs, government, UN agencies and private sector organisations. You work from the comfort of your own home or office.

Student dashboard IMA international's website

Course curriculum

1. Welcome to the course!
2. Course Overview
3. Navigation
4. Accreditation
1. Tasks before the course starts
1. Learning journal and KM handbook
2. General resources
3. Module slides
4. Recent KM resources
1. Community platforms
1. BRAC
2. MSF
3. Frontline AIDS
4. APEFE
5. UNICEF
6. IFAD
7. ADB
8. WB
1. 1. Sharing the case for KM, advocating for KM and motivating others
2. 2. Getting buy-in for KM from relevant stakeholders
3. 3. Embedding KM in organisational strategy and/or working practice
4. 4. Top learnings and insights
5. 5. Top tips for fellow KM champions
1. Webinar 1
2. Webinar 2
3. Webinar 3
4. Webinar 4
5. Webinar 5
1. Module 1 resources
2. Introduction and objectives
3. Definitions
4. Exercise 1
5. Upload (KM15-M1-Ex1)
6. Tacit and explicit
7. Exercise 2
8. Exercise 2 - Reflection
9. Tacit and explicit continued
10. Knowledge flows and conversions
11. Takeaways
12. Upload (KM15-M1-LJ)
13. Quiz (KM15-q-m1)
1. Introduction and objectives
2. Costs and benefits
3. Exercise 1a
4. Exercise 1b
5. Upload (KM15-M2-Ex1)
6. Organisational assessment
7. How KM relates to other functions in an organisation
8. The implications of where KM is situated
9. Exercise 2
10. Upload (KM15-M2-Ex2)
11. Knowledge mobilisers
12. Exercise 3
13. Common patterns of arrangement for effective KM
14. Takeaways
15. Upload (KM15-M2-LJ)
1. Module 3 resources
2. Introduction and objectives
3. Exercise 1
4. Upload (KM15-M3-Ex1)
5. Why measure KM
6. Framing your strategy
7. Exercise 2 - Measuring strategy
8. KS and KM adoption
9. Takeaways
10. Upload (KM15-M3-LJ)
1. Introduction and objectives
2. Exercise 1a - Barriers to knowledge sharing
3. Knowledge Management - Barriers to Sharing Chris Collison
4. Exercise 1b
5. Knowledge Management - Barriers to Sharing Chris Collison
6. KM environment
7. Exercise 2a
8. Exercise 2b
9. Exercise 3
10. Upload (KM15-M4-Ex3)
11. Takeaways
12. Upload (KM15-M4-LJ)
13. Monitoring survey - up to M4 (KM15-MS1)
1. Module 5 resources
2. Introduction and objectives
3. Exercise 1 - Organisational assessment
4. Goals and aims of KM assessment
5. Exercise 2a - The Learning NGO framework
6. Exercise 2b - The Learning NGO framework continued
7. Debrief - The Learning NGO framework
8. The 5 competencies framework
9. Exercise 3
10. The CAST framework
11. Exercise 4
12. The MAKE framework
13. Exercise 5
14. Assessment tools review
15. Exercise 6
16. Exercise 7
17. Upload (KM15-M5-Ex7)
18. Tips for using KM assessments
19. Takeaways
20. Upload (KM15-M5-LJ)
21. Quiz (KM15-q-M5)
1. Module 6 resources
2. Introduction and objectives
3. Feedback culture
4. Exercise 1
5. Exercise 1 video
6. Exercise 1 review
7. Complex Adaptive Systems (CAS)
8. Exercise 2
9. Upload (KM15-M6-Ex2)
10. Takeaways
11. Upload (KM15-M6-LJ)
1. Module 7 resources
2. Introduction and objectives
3. Exercise 1
4. Exercise 2a
5. Exercise 2b
6. Learning from failure
7. Learning from failure continued
8. Reports - Successes and failure
9. Exercise 3
10. Upload (KM15-M7-Ex3)
11. Takeaways
12. Upload (KM15-M7-LJ)
1. Introduction and objectives
2. Documentation
3. Exercise 1
4. What is good documentation
5. Exercise 2
6. To document well, always consider
7. Lessons learned
8. Exercise 3
9. Knowledge Management and Lessons Learned - Chris Collison
10. Quiz (KM15-q-M8)
11. KM Challenge
12. ICT and social media
13. Exercise 4
14. Takeaways
15. Upload (KM15-M8-LJ)
16. Monitoring survey - up to M8 (KM15-MS)
1. Introduction and objectives
2. Good practice
3. Exercise 1 - Project cycle
4. Exercise 2 - Organisational life
5. Exercise 3 - Peer call
6. Exercise 4 - Reflection
7. Upload (KM15-M9-Ex123 pic)
8. Upload (KM15-M9-Ex123 notes)
9. Takeaways
10. Upload (KM15-M9-LJ)
1. Module 10 resources
2. Introductions and objectives
3. KS methods
4. Exercise 1
5. Exercise 1 review
6. Upload (KM15-M10-Ex1 audio)
7. Upload (KM15-M10-Ex1 drawing)
8. KM champions
9. Exercise 2
10. World cafe
11. Communities of Practice
12. Exercise 3
13. How HR can help institutionalise KS
14. Takeaways
15. Upload (KM15-M10-LJ)
1. Module 11 resources
2. Introduction and objectives
3. Exercise 1
4. After Action Reviews
5. Retrospect
6. Peer assist
7. Expertise locator
8. KS skills
9. Facilitation techniques
10. Exercise 2
11. Open space Methodology example
12. Exercise 3a
13. Exercise 3b
14. Exercise 3c
15. Facilitation
16. Listening & questioning skills
17. Takeaways
18. Upload (KM15-M11-LJ)
1. Module 12 resources
2. Introduction and objectives
3. Exercise 1
4. Simon Sinek - How great leaders inspire action
5. Exercise 2
6. Strategy overview
7. Benefits
8. Exercise 3 - Visualisation
9. Direction of travel
10. Exercise 4a
11. Content/plan & quick wins
12. Exercise 5
13. Exercise 5.1
14. Upload (KM15-M12-Ex5 matrix)
15. Buddy chat
16. Principles and declared ways of working
17. People and roles
18. Stakeholders
19. Measurement
20. Takeaways
21. Upload (KM15-M12-LJ)
22. KM course final content review
23. Quiz (KM15-q-M12)
1. Rate this course (KM15)
2. Final evaluation (KM15)
3. Get your HPass badge
4. Stay in touch

About this course

Free
209 lessons
5.5 hours of video content

Watch Intro Video

Knowledge Management

Course curriculum

Course orientation

Pre course tasks

Resources

Community

Case studies

Case Studies - Recognising KM

Webinars

Module 1 - KM Fundamentals

Module 2 - Making a case

Module 3 - Realising KM

Module 4 - KM environment

Module 5 - KM Assessments

Module 6 - Feedback

Module 7 - Learning from failure

Module 8 - Documentation and Lessons Learned

Module 9 - Existing KS opportunities

Module 10 - KS methods

Module 11 - KS tools

Module 12 - KM Strategy

Final course evaluation

About this course

Video