Knowledge Management online training

Knowledge Management April 2024

This Knowledge Management (KM) online training course is specifically designed for key personnel in NGOs, government, UN agencies and private sector organisations. You work from the comfort of your own home or office.

Student dashboard IMA international's website

Course curriculum

1. Welcome to the course!
2. Course Overview
3. Navigation
4. Accreditation
1. Tasks before the course starts
1. Key resources: Learning journal and KM handbook
2. General resources
1. Community platforms
1. BRAC
2. MSF
3. Frontline AIDS
4. APEFE
5. UNICEF
6. IFAD
7. ADB
8. WB
1. 1. Sharing the case for KM, advocating for KM and motivating others
2. 2. Getting buy-in for KM from relevant stakeholders
3. 3. Embedding KM in organisational strategy and/or working practice
4. 4. Top learnings and insights
5. 5. Top tips for fellow KM champions
1. Webinar 1
2. Webinar 2
3. Webinar 3
4. Webinar 4
5. Webinar 5
1. Module 1 resources
2. Module 1 slide and transcript download
3. Introduction and objectives
4. Session 1: Definitions
5. Exercise 1
6. Upload (KM17-M1-Ex1)
7. Session 2: Tacit and explicit
8. Exercise 2
9. Exercise 2 - Reflection
10. Session 2 continued: Tacit and explicit
11. Session 3: Knowledge flows and conversions
12. Key points
13. Other useful resources
14. Upload (KM17-M1-LJ)
15. Interactive lesson
1. Module 2 slide and transcript download
2. Introduction and objectives
3. Session 1: Costs and benefits
4. Exercise 1a
5. Costs and benefits examples
6. Exercise 1b
7. Upload (KM17-M2-Ex1)
8. Session 1 continued: Organisational assessment
9. Session 2: How KM relates to other functions in an organisation
10. Session 3: The implications of where KM is situated
11. Exercise 2
12. Upload (KM17-M2-Ex2)
13. Session 3 continued: Knowledge mobilisers
14. Exercise 3
15. Session 4: Common patterns of arrangement for effective KM
16. Key points
17. Upload (KM17-M2-LJ)
18. Interactive lesson
1. Module 3 resources
2. Module 3 slide and transcript download
3. Introduction and objectives
4. Session 1: Measuring KM, Exercise 1
5. Upload (KM17-M3-Ex1)
6. Session 1 continued: Why measure KM?
7. Session 2: Strategy components, Exercise 2
8. Session 2 continued: Framing your strategy
9. Session 3 - KS & KM adoption
10. Key points
11. Upload (KM17-M3-LJ)
12. Interactive lesson
1. Module 4 slides and transcript download
2. Introduction and objectives
3. Session 1: Barriers to knowledge sharing, Exercise 1a
4. Knowledge Management - Barriers to Sharing Chris Collison
5. Exercise 1b
6. Knowledge Management - Barriers to Sharing Chris Collison
7. Session 2: KM environment
8. Exercise 2a
9. Exercise 2b
10. Exercise 3
11. Upload (KM17-M4-Ex3)
12. Key points
13. Upload (KM17-M4-LJ)
14. Monitoring survey - up to M4 (KM17-MS1)
15. Quiz (KM17-q-m4)
16. Interactive lesson
1. Module 5 resources
2. Module 5 slides and transcript download
3. Introduction and objectives
4. Exercise 1 - Organisational assessment
5. Goals and aims of KM assessment
6. Session 1: The Learning NGO framework, Exercise 2a
7. Exercise 2a (part 2)
8. Exercise 2b - The Learning NGO framework continued
9. Session 1 continued: Debrief - The Learning NGO framework
10. Session 2: The 5 competencies framework
11. Exercise 3
12. Session 3: The CAST framework
13. Exercise 4
14. Session 4: The MAKE framework
15. Exercise 5
16. Session 4 continued, Exercise 6
17. Exercise 7
18. Upload (KM17-M5-Ex7)
19. Session 4 continued: Tips for using KM assessments
20. Key points
21. Upload (KM17-M5-LJ)
22. Interactive lesson
23. Other useful resources
1. Module 6 resources
2. Module 6 slide and transcript download
3. Introduction and objectives
4. Feedback culture
5. Exercise 1
6. Complex Adaptive Systems (CAS)
7. Exercise 2
8. Upload (KM17-M6-Ex2)
9. Key points
10. Upload (KM17-M6-LJ)
11. Interactive lesson
1. Module 7 resources
2. Module 7 slide and transcript download
3. Introduction and objectives
4. Exercise 1
5. Session 1 - Exercise 2a
6. Exercise 2b
7. Learning from failure
8. Exercise 3
9. Upload (KM17-M7-Ex3)
10. Key points
11. Upload (KM17-M7-LJ)
12. Interactive lesson
1. Module 8 resources
2. Module 8 slides and transcript download
3. Introduction and objectives
4. Documentation
5. Exercise 1
6. What is good documentation
7. Exercise 2
8. To document well, always consider
9. Lessons learned
10. Exercise 3
11. Knowledge Management and Lessons Learned - Chris Collison
12. KM Challenge
13. Quiz (KM17-q-M8)
14. ICT and social media
15. Exercise 4
16. Artificial Intelligence (AI) and KM
17. Exercise 5
18. Key points
19. Upload (KM17-M8-LJ)
20. Monitoring survey - up to M8 (KM17-MS)
21. Other useful resources
1. Module 9 slides and transcript download
2. Introduction and objectives
3. Good practice
4. Exercise 1 - Project cycle
5. Exercise 2 - Organisational life
6. Exercise 3 - Peer call
7. Exercise 4 - Reflection
8. Upload (KM17-M9-Ex123 pic)
9. Upload (KM17-M9-Ex123 notes)
10. Key points
11. Upload (KM17-M9-LJ)
12. Interactive lesson
1. Module 10 resources
2. Module 10 slides and transcript download
3. Introductions and objectives
4. KS methods
5. KM champions
6. Exercise 1
7. Exercise 1 review
8. Upload (KM17-M10-Ex1 audio)
9. Upload (KM17-M10-Ex1 drawing)
10. KM champions (continued)
11. Exercise 2
12. World Café
13. Communities of Practice
14. Exercise 3
15. How HR can help institutionalise KS
16. Key points
17. Upload (KM17-M10-LJ)
18. Interactive lesson
19. Other useful resources
1. Module 11 resources
2. Module 11 slides and transcript download
3. Introduction and objectives
4. Exercise 1
5. Session 1 - After Action Reviews
6. Session 2 - Retrospect
7. Session 3 - Peer assist
8. Session 4 - Expertise locator
9. Session 5 - KS skills
10. Exercise 2
11. Exercise 3a
12. Exercise 3b
13. Exercise 3c
14. Facilitation
15. Listening & questioning skills
16. Key points
17. Upload (KM17-M11-LJ)
18. Interactive lesson
19. Other useful resources
1. Module 12 resources
2. Module 12 slides and transcript download
3. Introduction and objectives
4. Exercise 1
5. Simon Sinek - How great leaders inspire action
6. Exercise 2
7. Strategy overview
8. Exercise 3 - Visualisation
9. Direction of travel
10. Exercise 4
11. Content/plan & quick wins
12. Exercise 5
13. Exercise 5b
14. Upload (KM17-M12-Ex5 matrix)
15. Buddy chat
16. Principles and declared ways of working
17. People and roles
18. Stakeholders
19. Measurement
20. Key points
21. Upload (KM17-M12-LJ)
22. KM course final content review
23. Interactive lesson
24. Other useful resources
1. Rate this course (KM17)
2. Final evaluation (KM17)
3. Get your HPass badge
4. Stay in touch

About this course

Free
232 lessons
6 hours of video content

Watch Intro Video

Knowledge Management April 2024

Course curriculum

Course orientation

Pre course tasks

Resources

Community

Case studies

Case Studies - Recognising KM

Webinars

Module 1 - KM Fundamentals

Module 2 - Making a case

Module 3 - Realising KM

Module 4 - KM environment

Module 5 - KM Assessments

Module 6 - Feedback

Module 7 - Learning from failure

Module 8 - Documentation and Lessons Learned

Module 9 - Existing KS opportunities

Module 10 - KS methods

Module 11 - KS tools

Module 12 - KM Strategy

Final course evaluation

About this course

Video